Frequently Asked Questions
Frequently Asked Questions
About us
Do you have a physical shop I can visit?
Our warehouse is at C/ Les Barques 3 (locales 3 y 4), 12530 Burriana (Castellón). In-person service is by appointment only: call us on (+34) 964 587 238 or email info@cmstores.com.
What are your phone support hours?
Monday to Thursday from 8:30 to 14:30 and Friday from 8:30 to 14:00. Outside those hours, contact us by email or WhatsApp.
Are you part of a larger company?
Yes. CM Stores is the original-parts division of FVO Historics SL, an established company in the classic motoring sector.
Orders and shipping
Do you ship to the UK, USA, Italy and other international markets?
Yes. We work with customers in more than 30 countries. For Europe the cost is calculated automatically at checkout. For the Americas, Australia, Japan and distant destinations, shipping is calculated separately with the carrier and paid separately from the order.
Which payment methods do you accept?
Visa and Mastercard through the bank’s secure card gateway, bank transfer, and the other methods shown during checkout.
How long will my order take to arrive?
Mainland Spain: 24–72 working hours. EU: 3–7 days. UK: 5–10 days. Other destinations: to be confirmed after the order.
Warranty and returns
What warranty do the parts have?
An authenticity guarantee on all parts marked as original. New parts may include the manufacturer’s official warranty where applicable (stated on each product page). Electrical components: 15 days from receipt to report a manufacturing defect; no warranty once installed.
Can I return a part if it doesn’t fit?
Yes, you have 15 days from receipt to inspect it and request a return. For returns due to a customer error, 75% of the item’s value is refunded and the customer covers the carriage. Second-hand parts and special orders cannot be returned.
And if the part arrives damaged in transit?
You must report it in writing within the first 48 hours of delivery, ideally noting the damage on the carrier’s delivery note. After those 48 hours we cannot pursue the claim with the carrier.
For trade customers
Do you work with restorers and professional workshops?
Yes. We serve workshops, restorers and tuners. For special billing or volume terms, contact us at info@cmstores.com with the workshop’s tax details and estimated volume.
How do I check that a part is the right one for my model?
Each product page includes a compatibility table with the validated models. If your model isn’t listed but you think it may be compatible, send us the VIN (chassis number) and we’ll verify it within 24 working hours.